The Impact of Organizational Culture on Public Service Quality in the Baubau City Regional Secretariat
DOI:
https://doi.org/10.59110/aplikatif.v1i1.31Keywords:
Organizational Culture, Quality of Public Service, Local GovernmentAbstract
This study aims to examine the effect of organizational culture on the quality of public services offered by the Baubau City Regional Secretariat. This study involves quantitative descriptive research, a technique used to assess the state of natural items in which the researcher is the principal instrument. The results of the SPSS test demonstrate that the sig value is known. The t value for the influence of organizational culture on the quality of public services is 4.418, which is more than 0.676. Consequently, the study's premise is accepted, indicating that organizational culture influences the quality of public services. According to the SPSS test, the R Square value is 0.394, indicating that organizational culture has a 39.4 percent influence on the quality of public services. The research findings indicate that 60.4% of variables beyond the scope of this study influence the quality of service at the Baubau City Regional Secretariat.
References
Alili, A., & Krstev, D. (2019). Using Spss for Research and Data Analysis. Knowledge International Journal, 32(3), 363–368. https://doi.org/10.35120/kij3203363a
Asmu’i, & Fitriati, R. (2014). Applying Interactive Planning on Leadership in the Organization: The Case of Transforming Public Transport Services in Banjarmasin. Procedia - Social and Behavioral Sciences, 115(Iicies 2013), 283–295. https://doi.org/10.1016/j.sbspro.2014.02.436
Čolić, A. (2012). From Lisbon Strategy To Europe 2020. In Srpska pravna misao (Vol. 18, Issue 45). https://doi.org/10.7168/spm.12.1845.04c
Hadian, D. (2017). International Review of Management and Marketing The Relationship Organizational Culture and Organizational Commitment on Public Service Quality; Perspective Local Government in Bandung, Indonesia. In International Review of Management and Marketing (Vol. 7, Issue 1, pp. 230–237). dergipark.org.tr. http:www.econjournals.com
Karyotakis, K., & Moustakis, V. (2016). Organizational factors, organizational culture, job satisfaction and entrepreneurial orientation in public administration. In The European Journal of Applied Economics (Vol. 13, Issue 1, pp. 47–59). journal.singidunum.ac.rs. https://doi.org/10.5937/ejae13-10781
Lai, A. Y. H. (2018). Agility amid uncertainties: evidence from 2009 A/H1N1 pandemics in Singapore and Taiwan. Policy and Society, 37(4), 459–472. https://doi.org/10.1080/14494035.2018.1519979
Lawelai, H., Sadat, A., & Wijaya, A. A. M. (2021). Implementation of Traditional Rules in Policy for Sustainability of Local Culture. In Jurnal Inovasi Penelitian (Vol. 2, Issue 2, pp. 351–358). https://doi.org/https://doi.org/10.47492/jip.v2i2.692
Marlian, S., Sumadinata, W. S., & Sari, D. S. (2021). The Evaluation of Policy Implementation on ASN Performance Appraisal System. Jurnal Manajemen Pelayanan Publik, 4(2), 177. https://doi.org/10.24198/jmpp.v4i2.31048
Matheus, R., Janssen, M., & Janowski, T. (2021). Design principles for creating digital transparency in government. Government Information Quarterly, 38(1). https://doi.org/10.1016/j.giq.2020.101550
Meuleman, L. (2021). Public Administration and Governance for the SDGs : Navigating between Change and Stability.
Schedler, K., Guenduez, A. A., & Frischknecht, R. (2019). How smart can government be? Exploring barriers to the adoption of smart government. Information Polity, 24(1), 3–20. https://doi.org/10.3233/IP-180095
Schlesinger, D. (2017). Organizational culture. 2017 Joint Rail Conference, JRC 2017. https://doi.org/10.1115/JRC2017-2247
Sugiyono. (2014). Metode penelitian kuantitatif, kualitatif dan R&D (cetakan ke-21). In Bandung CV Alfabeta (p. 334).
Wimmer, M. A., Pereira, G. V, Ronzhyn, A., & Spitzer, V. (2020). Transforming government by leveraging disruptive technologies: Identification of research and training needs. EJournal of EDemocracy and Open Government, 12(1), 87–114. https://doi.org/10.29379/jedem.v12i1.594
Zhang, X.-Q., Yuan, X.-G., & Zhang, D.-L. (2020). Research on Closed-Loop Supply Chain with Competing Retailers under Government Reward-Penalty Mechanism and Asymmetric Information. Discrete Dynamics in Nature and Society, 2020. https://doi.org/10.1155/2020/7587453
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Marzuki, Herman Lawelai, Anwar Sadat, Nastia
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
